Products for sale on www.privatesensation.com are sold and billed by privatesensation.com based in Via Kennedy, 32 - 71045 Orta Nova (FG), a sole proprietorship registered with the C.C.I.A.A ,VAT No. 04492270717.

For any information regarding orders, shipments and more generally, acquisitions, you can contact customer care at the following numbers:

- Email: info@privatesensation.com

- Phone: +39 3516705159

- Whatsapp: +39 3516705159

Hours:

- Monday through Friday 8:30 a.m. - 12:30 p.m.; 3 p.m. - 6 p.m.

- Saturday morning: 8:30 a.m. - 12:30 p.m

GENERAL CONDITIONS OF SALE

1. Acceptance of the general terms and conditions and conclusion of the contract

1.1 The contract concluded between the company privatesensation.com and the Customer shall be deemed concluded with the acceptance of the order by firm privatesensation.com. In the case of non-acceptance of the order, the privatesensation.comWill promptly notify the Customer.

1.2 By placing an order in the various ways provided, according to the order form on the Site, the Customer declares that he/she has read all the indications provided to him/her during the purchase procedure and fully accepts these general conditions, indicated in compliance with the provisions of art. 12 of the D.Lgs. 70/2003 and by Art. 51 of the D.Lgs. 206/2005, as amended by the D.Lgs. 21/2014.

2. Mode of purchase

2.1 For the purpose of completing the order, the Customer must fill out in its entirety the relevant form on the Site and submit it after reviewing the Conditions, as well as the characteristics of the product and/or products he/she intends to purchase. The Customer must also request from The Company privatesensation.com, where it wishes, the issuance of tax invoice related to the purchase, pursuant to Art. 22 D.P.R. no. 633/1972 by filling in the appropriate fields.

2.2 The correct receipt of the Order is confirmed by The firm privatesensation.comBy an e-mail reply, sent to the e-mail address provided by the Customer. This confirmation message will summarize the conditions of purchase and the data entered in the order by the Customer, so that the latter can check them and, if necessary, communicate without delay corrections of any errors.

3. Prices and Payment Methods

3.1 Prices shown on the site are inclusive of taxes and VAT. Any shipping costs or payment charges are calculated in the shopping cart in any case, once the items are entered.

3.2 The following payment methods are provided:

3.2.1 CARD PAYMENTS

The customer can choose to pay for the order by credit card or debit card. The accepted credit cards are: VISA, MASTERCARD, AMEX, Union Pay. We also accept payment by POSTEPAY and all rechargeable cards operating within the VISA circuit.

3.2.2 BANK TRANSFER

The customer may choose to pay for what they have purchased by bank transfer by entering the IBAN shown on the order confirmation page in the name of the company privatesensation.com. In the reason for payment, enter the order reference number confirmed in the email.

3.2.3. PAYPAL PAYMENTS WITH PAY IN INSTALLMENTS OPTION

Paypal is a completely secure online payment method that allows customers to pay for their order by accessing their account directly, via payment confirmation. Account and credit card details linked to your account are handled directly by Paypal, which will provide an email notification, following payment. The company privatesensation.comDoes not have, in any way, the ability to access the data of the cards with which customers make payments. To meet the needs of all customers Paypal offers the possibility to pay in 3 convenient installments, without interest and without management costs for amounts from € 30.00 to € 2,000.00. Viewing and managing the due date of installments is possible by consulting the PayPal app in the section ''Show upcoming payments'': this also allows prepayment at the will of the buyer, at no additional cost. Even with installment payments, PayPal protects all purchases in case the item does not arrive or does not match the description. Choosing the installment payment is very simple: it will be enough to select Paypal as the payment method; if available, the option ''pay in 3 installments'' will appear; after receiving confirmation by sending a code to their cell phone, the customer can complete the purchase.

3.3.4. CASH

Payment must be made upon delivery of the purchased products. Payment by cash on delivery involves an additional charge of € 4.50 charged to the Customer for collection costs.

4. Delivery of products and related expenses

4.1 All orders will be processed and shipped to the address specified by the customer in the order; the The firm privatesensation.comUses couriers such as Poste Italiane, GLS and Bartolini and will process all orders within 24-48 business hours at the cost, if any, indicated in the shopping cart before the order is sent. Any delays in shipment will be promptly communicated to the customer. The company privatesensation.comReserves the right to choose the courier company for the shipment of orders, unless exceptions indicated at the request of the customer. In addition, The company privatesensation.comReserves the right to accept requests outside Italian borders, for which not only shipping costs, but also delivery times, would vary.

4.2 The delivery time specified by the privatesensation.comShould be considered as indicative only and any delays caused by the couriers of the destination branch are not to be blamed on the sender.

4.3 Product images are indicative; therefore, shades different from those in photos are not to be regarded as a defect or error and are not attributable to the sender in terms of return.

4.4 Upon delivery of the products, the Customer is required to check that the number of packages being delivered corresponds to what is indicated on the waybill affixed to the package and that the packaging is intact, undamaged or altered, including in the sealing materials (adhesive tape or plastic strapping). Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately detected by contacting No. 3516705159 or writing on WhatsApp at 3516705159. Any problems with the physical integrity, correspondence, or completeness of the products received must be reported within 3 days of delivery in the manner provided herein.

5. Right of withdrawal

5.1 The Customer, as stated in Article 52 of Legislative Decree 206/2005, later amended by the D.Lgs. 21/2014, may withdraw from the purchase contract for any reason, without the need to give reasons and without penalty, within 14 (fourteen) working days from the date of receipt of the products.

5.2 To exercise the right of withdrawal, the customer must send to The Company privatesensation.comA communication within the specified time limit to the email address info@privatesensation.com.

5.3 In case of withdrawal, the Customer may send, at its own expense, the products to The Company privatesensation.comWithin 14 (fourteen) days after such withdrawal, to the following address: The company privatesensation.com, Via Via Kennedy, 32 - 71045 Orta Nova (FG). Alternatively, you can ask customer service, after scheduling the day, for pickup by one of our couriers. For the withdrawal there will be a transfer of € 8.00 from the amount paid by the customer. The goods must be returned undamaged, complete with all its parts and in the original packaging. The company privatesensation.comDoes not allow partial returns, so the right of withdrawal may apply to the product purchased in its entirety. In case of damage to the goods during transport, The company privatesensation.comWill notify the Customer, so that he can make a timely complaint against the courier chosen by him and obtain the relevant refund; in these cases the product will be made available again to the customer, against whom the request for withdrawal will be canceled. The company privatesensation.comWill not be liable in case of damage, theft, loss occurred during shipment for return.

5.4 The firm privatesensation.comWill refund the Customer the full amount already paid within 14 (fourteen) days of the withdrawal only after the item is returned to the premises by means of a procedure for the reversal of the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any costs as a consequence of said refund.

5.5 In any case, the customer will forfeit the right of withdrawal in cases where the privatesensation.comAscertain that:

- the returned product is not intact;

- the product is missing its original outer packaging and/or inner packaging;

In the case of forfeiture of the right of withdrawal, the company shall privatesensation.comWill return the purchased product to the sender and charge the sender for the shipping costs and the price of the product.

6. Complaints and inquiries

7.1 Any complaints or inquiries may be directed to the following addresses: privatesensation.com, Via Kennedy, 32 - 71045 Orta Nova (FG). Phone: +39 3516705159 Whatsapp: +39 3516705159 email: info@privatesensation.com

7. Privacy

8.1 Personal data collected as a result of order confirmation will be processed by The company privatesensation.comFor the sole purpose of fulfilling the expressed requests of the Client, in compliance with the European Regulation 679/2016 and the privacy policy on the website.